PLEASE NOTE YOU CAN ONLY RETURN DAMAGED PRODUCTS FOR AN EXCHANGE... IF AN EXCHANGE IS NOT AVAILABLE A REFUND WILL BE OFFERED. ALL DAMAGED ITEMS MUST BE REPORTED WITHIN 48 HOURS OF RECIEPT.. PHOTOGRAPHIC EVIDENCE OF DAMAGE MUST BE PROVIDED VIA EMAIL BEFORE WE CAN PROCESS CLAIMS.. ANYTHING REPORTED AFTER 48 HOURS WILL NOT BE EXCHANGED BECAUSE WE CANNOT VERIFY DAMAGED GOODS AFTER SAID PERIOD. **
There are certain situations where only partial refunds are granted
Any item that is returned more than 14 days after delivery.
**delays due to shipping companies or in custom clearance is not are responsibility and will not be refunded.**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Custom made items
Custom made items can’t be refunded or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
10 Avocet road,
Make sure that the item is marked as a “returns” item in the Custom Declaration Form when returning. if you fail to do so, any custom fee charged will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.